Providing customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share
No formal experience required; and Competence in communication and mathematical literacy NQF level 1
SAQA ID: 114974 & 114959
Duration: 2 Days