Customer Care

Providing customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.

Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.

Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share

Outline:

Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities

  • Explaining customer service.
  • Engaging in an interaction with a customer.
  • Demonstrating communication skills in responding to a customer.
  • Processing a query in order to respond to a customer need.
  • Knowing how to behave in a business environment.
  • Interpreting body language in a business context.
  • Interacting with people in a business setting.
  • Assessing own professional behaviour in a business setting.

Entry Requirements:
No formal experience required; and Competence in communication and mathematical literacy NQF level 1
SAQA ID: 114974 & 114959
Credits: 6
Duration: 2 Days

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